Contact Us

Have a question about your order or our products? We're here to help. Reach out using the form below or contact us directly — we respond within 24 hours on business days.

Contact Details

Email: hello@terraneststudio.com
Business hours: Monday–Friday, 9:00–17:00 CET
Location: Netherlands, EU
Business name: TerraNest Studio

Order Questions

For questions about an existing order, please include your order number in your message so we can help you faster.

Returns & Refunds

We offer a 30-day return policy on all items. Items must be unused and in original packaging. To start a return, contact us via email or the form below and we will guide you through the process.

Shipping

We currently ship to all EU countries. Estimated delivery is 5–14 business days from shipment date — our products are carefully sourced and shipped directly to you, and we don't cut corners to rush that. Free shipping is included on every order.