Shipping policy

Shipping & Delivery

How long will it take to receive my order?
All orders are processed within 1–3 business days. You'll receive a confirmation email with tracking once your order ships. We ship to all EU countries. Estimated delivery is 5–14 business days from shipment date. We're a small, intentional brand — our products are carefully sourced and shipped directly to you. Good things take time.

Do you ship internationally?
Currently, we focus on providing the best possible experience for our customers within the EU. We plan to expand our shipping zones soon.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. The item must be unused and in its original packaging. See our full Refund Policy for details.

How do I start a return?
Simply reply to your order confirmation email or contact us via our Contact page, and our team will guide you through the process.

Product Care

How should I care for my TerraNest textiles?
For our 100% cotton and linen pieces, we recommend machine washing on cool (30°C–40°C) with a mild detergent. Avoid bleach and fabric softeners, and air dry when possible to protect natural fibers.