FAQ & Shipping Info

Shipping & Delivery

How long will it take to receive my order?
We process all orders within 1-2 business days. Standard shipping to the EU typically takes 3-7 business days depending on your location. You will receive a tracking number as soon as your order ships.

Do you ship internationally?
Currently, we focus on providing the best possible experience for our customers within the EU. We plan to expand our shipping zones soon.

Returns & Refunds

What is your return policy?
We believe in conscious consumerism. If your product doesn’t bring a sense of elevated calm to your everyday home life within 30 days, we offer simple, hassle-free returns. The item must be in its original condition and packaging.

How do I start a return?
Simply reply to your order confirmation email or contact us via our Contact page, and our team will guide you through the process.

Product Care

How should I care for my TerraNest textiles?
For our 100% pure cotton waffle robes and towels, we recommend machine washing on cool (30°C–40°C) with a mild detergent. Shake well after washing and hang to air dry naturally. This protects the characteristic honeycomb texture and extends the life of the fabric. Avoid bleach and fabric softeners.